Terms & Policies

PRIVACY POLICY

Gestion Locative Montéva Inc. is committed to protecting the privacy of its clients and partners. We collect and use your personal information solely as part of our services, in compliance with applicable laws.

DATA COLLECTED

We collect personal information such as:

Your name, address, phone number, age, and email
Payment information (encrypted and secure)
Your stay preferences and any other data relevant to managing your reservation

These details are used to:

Process your reservations
Communicate with you before, during, and after your stay
Improve our services and personalize your experience

DATA SHARING

Your data will never be sold to third parties. It may only be shared with:

Our service providers (payment platforms, technical support)
Authorities, if required by law

YOUR RIGHTS

You have the right to request access to, modification or deletion of your data. For any request, contact us at: [email protected]

BOOKING POLICY

To provide a smooth experience, here are the conditions related to bookings:

Booking Process
Reservations can be made directly on our website or by phone. A confirmation will be sent by email once payment is received. Bookings are only accepted for individuals aged 21 or older. A valid ID will be required to confirm your age at the time of booking.

Payment
A 50% deposit is required to confirm the reservation. The remaining balance must be paid no later than 7 days before arrival. If payment is not received within this period, your reservation will be canceled and the deposit retained. A cancellation confirmation email will be sent.

Minimum Stay

A minimum stay of 2 nights is required year-round.
A minimum of 3 nights may be required during peak seasons or long holiday weekends.

Booking Modifications
Changes are possible depending on availability and the time of year. Any modification must be requested at least 8 days before the planned arrival date. Additional fees may apply depending on the changes requested.

CANCELLATION AND REFUND POLICY

We understand that unexpected events can occur. Our cancellation terms are designed to be fair:

Cancellation 31 days or more before arrival: full refund of the deposit
Cancellation between 15 and 30 days before arrival: 50% refund of the deposit
Cancellation between 8 and 14 days before arrival: no refund of the deposit
Cancellation 7 days or less before arrival or no-show: no refund of the total reservation amount

In cases of force majeure (weather, pandemic, etc.), we may adapt these conditions.

TERMS OF USE

By using our website, you agree to the following rules:

Ownership and Copyright
All website content (texts, images, logos) is the exclusive property of Gestion Locative Montéva Inc.
Any reproduction or use without written permission is prohibited.

Disclaimer of Warranty and Liability
We do not guarantee the accuracy or uninterrupted availability of the site.
Gestion Locative Montéva Inc. is not responsible for direct or indirect damages related to the use of the site.

Hyperlinks
Our website may contain links to other sites. We are not responsible for their content or privacy policies.

Applicable Laws
These terms are governed by the laws of the province of Quebec.

Modifications
We reserve the right to change the terms of use at any time.

CHECK-IN & STAY POLICY

Check-in and Check-out Times

Check-in: from 4:00 PM
Check-out: before 11:00 AM

For early arrivals or late check-outs, please contact us in advance. Additional fees may apply depending on availability.

House Rules
To ensure an enjoyable stay for all:

Refer to our complete guest guide: [insert link or document]
Parties and events are not allowed
All chalets are non-smoking

Cleanliness and Responsibility
Guests are expected to maintain the cleanliness of the property during their stay. Any damage must be reported immediately. Charges may apply in case of damage.

CONTACT & SUPPORT POLICY

We’re here to answer your questions and help resolve any issues.

Email: [email protected]
Phone: 819-201-6639
Emergency support: Available during your stay at 819-201-6639, press #0

Our office hours are:

Monday to Thursday: 3:30 p.m. to 8:00 p.m.
Friday and Saturday: 12:00 p.m. to 9:30 p.m.
Sunday: 8:00 a.m. to 3:00 p.m.

You can submit a reservation request or email us anytime at: [email protected]

CHANGES TO POLICIES AND TERMS

Gestion Locative Montéva Inc. may revise these policies at any time. Updates will be posted on our website. We encourage you to review this page regularly.